Online Privacy Policy

The words "Insurance Services", "we", "our", or "us" mean one or more of the companies listed at the link for "Companies Serviced".

Thank you for visiting this website. We hope you will find information here to help service your insurance policies.

We are committed to protecting and keeping information supplied by our visitors to this website private, safe and secure. We have developed and maintain physical, electronic and procedural safeguards to protect your personally identifiable ("personal") information in accordance with applicable data protection law. We restrict access to your personal information to those who need access in order to provide the services that you have come to expect from us. We disclose your personal information only as permitted or required by law. We require third parties that work with us to protect your personal information in the same way.

This Online Privacy Policy describes how we may collect and use information provided through your visits to this website. If you have a customer relationship with any of the individual companies serviced by this website, your personal information is further protected under the terms of each company's Customer Information Privacy Policy.

In all cases, your decision to provide us with personal information is voluntary. Such information will only be used to help transact your business or respond to your questions.

Because this website does not engage in the collection of your personal information unless you voluntarily choose to provide it, this website does not respond to your Web browser's "do not track" track signals (or similar mechanisms offering you a choice). You have the complete ability to exercise choice regarding whether this website collects your personal information. If you choose to provide your personal information, it will be used only for the purposes described below.

When do we collect information?

We collect information from you on this website when you register, fill out a form, make a payment (if enabled) or contact us via the email link provided in this website. In all cases, your decision to provide us with personal information is voluntary.

What information do we collect?

Most of the tools and applications available on this website do not require you to provide any personal information. You may always visit our website anonymously. However, personal information about you may be requested to:

  • Help transact your business
  • Register you for a website service
  • Respond to your inquiry

Examples of personal information that may be collected when registering or using services on our site, as appropriate, may include: name, email address, mailing address, phone number, and last four digits of your social security number, policy or account number, or Agent number.

This website may automatically collect information about your computer hardware and software, including browser type, operating system, access times and Internet Protocol (IP) address. We use this data in aggregated form only (not in any form that personally identifies you) to track use of our tools and features for internal programming and demographic and other research purposes. In addition, we may maintain records of access by our registered users to the secured features of this website.

How do we use your information?

The information we collect from you may be used in one of the following ways:

  • To personalize your experience - your information helps us to better respond to your individual needs.
  • To improve our website - we continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve customer service - your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions - your personal information will be used for the purpose of delivering the services you request.
  • To administer a contest, promotion, survey or other site features.
  • To send periodic emails - the email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

How do we protect your information?

Certain features of this website are, or soon will be, secured, and require identifying information and use of passwords to access customer policies or accounts or other secured information. We will allow you to create a user name, and you will be asked to create your own password. If you forget your user name and/or password, you may reset them through the site or contact our customer service representatives by phone at the following number: 866-543-4024. To help us protect your privacy, you should maintain the secrecy of the user name and password that may have been set up in connection with your participation in this website.

We employ technologies intended to safeguard the transmission of your personal information through this website although no website guarantees 100% security. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then entered into our database only to be accessible by those who are authorized with special access rights to such systems, and are required to keep the information confidential. This SSL encryption scrambles your personal information as it travels over the internet from your browser to our secure Web server. Our website prohibits personal information from being transmitted unless a secure connection can be established.

Email sent on the Internet is not considered entirely secure even if you are using a secure email program. We ask that you not send any confidential information to us via email. If you do want to send us a secure and confidential message, log onto your account and use the form provided. When you use the form on the website to send a message to us, we will not reference any personal information in any emails we send to you.

Do we use cookies?

Yes, we use cookies to gather connection data and understand how users use our website. Cookies are not used to monitor website visits of a particular individual.

Cookies are small files that a website can send to your computer's Web browser (if you allow) that enable the website to recognize your browser and capture and remember certain information. The cookies themselves do not contain sensitive data. Your sensitive data cannot be accessed without entering a user name and password.

We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

To learn more about your web browser security, go to your web browser's homepage. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. If you turn your cookies off, some of our services may not function properly. However you may still obtain services through customer service.

Do we disclose any information to outside parties?

We may disclose personal information obtained from our website visitors to third parties if we believe in good faith that such disclosure is necessary to: (a) comply with law or in response to a subpoena, court order, government request or other legal process; (b) protect the rights, interests, safety or property of ourselves or others; (c) enforce the terms of use on this website; (d) provide you with the services, information, special offers or promotions which you requested or to which you consented; or (e) operate our systems properly. We require third parties who assist us in operating our website, conducting our business, or providing services to our customers to keep personal information confidential.

We will not sell, trade, rent, distribute or otherwise make your personal information commercially available to outside parties except with your prior permission.

Not Intended for Use by Minors

This website is not intended for children under the age of 18. We will not knowingly collect information from visitors in this age group.

What We Don't Do

We will never send you messages asking you to provide us with personal or account information via email. We will not reference any personal information in any email we send to you.

Online Privacy Policy Only

This Online Privacy Policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions of Use

Please visit our Terms and Conditions of Use at our Legal Notices section where we establish the use, disclaimers, and limitations of liability governing the use of our website.

Your Consent

By using this website, you consent to our use of your personal information as described in this Online Privacy Policy.

Correcting/Updating Your Information

If you have a concern about your personal or account information maintained by us, or want to correct or update or confirm your information, please call a customer service representative at 866-543-4024 between 7:30AM and 4:30PM (Central Time) Monday through Friday.

Contacting Us

If there are any questions regarding this Online Privacy Policy you may contact us using the information below.

Insurance Services
PO Box 1147
Jacksonville IL 62651-1147

Changes to our Privacy Policy

We reserve the right to vary or amend this Online Privacy Policy at any time. If we decide to change this Online Privacy Policy, we will update the modification date below. The most recent version will govern our handling of your online information and will always be available on this website. By continuing to access or use this website after any changes become effective, you agree to accept the revised Online Privacy Policy. We encourage you to visit our Online Privacy Policy on a regular basis to ensure that you have read the latest version.

Latest update: This policy was last modified on January 22,2020